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Privacy Policy

Privacy Policy

At Stitch It we are committed to protecting the privacy of our customers.

The purpose of this Privacy Policy is to inform you about Stitch It’ practices relating to the collection, use and disclosure of personal information that may be provided through the access to our website, Point of Sale registers, services and or related promotions.


Personal Information

For the purpose of this Privacy Policy, “personal information” means information about an identifiable individual, but does not include the name, business address and business telephone number.

What Personal Information We Collect and How We Use It

Stitch It collects personal information relevant to our relationship with you. The types of personal information we collect include:

  • Contact information such as name, address, e-mail address, telephone numbers, language preferences, age range, style or fit preference;
  • Transaction details, such as credit card information, products and services purchased and any other information you may provide in connection with a purchase or service transaction; and
  • Information you may provide to us when communicating with us, including information on contest entry forms, surveys or participating forms for other promotional activities

Stitch It uses your personal information for the following purposes:

  • to provide you with the services you have requested;
  • to provide you with relevant information you have asked for which may include sale and special event days and information on new products and services that may be of interest to you;
  • to develop and improve our products, services and websites;
  • completing any transactions you have entered into with us, including administering any returns, refunds or collections;
  • keeping you informed on the status of any product orders or services being provided;
  • where applicable, administering you participation in any contest, promotion or other program, including Needle Points;
  • to protect you and our business from fraudulent activities;
  •  to respond to your communications and complaints; and
  • as may otherwise be communicated to you in connection with your participation in other promotional activities, including Needle Points.


A cookie is a small file that our web server will store on your computer to give you an individual ID. We use cookies to allow us to understand what areas of our Web site are of interest to you so we can better serve you. A cookie will store useful information, including some personal information, which enables our Web site to remember you when you return to visit. In these cases, only Stitch it can read that information.

If you do not wish to have a cookie on your system, you may be able to set your browser to either refuse cookies in the future, or warn you before accepting a cookie. For further information, please refer to the documentation and help provided with your browser software. In addition, browsers may allow you to delete any cookies they have accumulated during your past Internet excursions. Please note that if you set your browser to refuse cookies, some parts of our site may not work properly.


When We Disclose Your Personal Information

Without your consent, we will not sell, share, license, trade or rent your personal information to others.

Stitch It may disclose personal information to affiliated entities and third parties engaged to assist us in providing services to you or to carry out one or more of the purposes described above. Stitch It requires all of our affiliates and service providers to maintain all personal information in confidence and to only use personal information in connection with the performance of their services to us. If you would like more information about the third party service providers, please contact us at the contact information provided below.

If you are a member of Needle Points, Stitch it may disclose your personal information in accordance with the Needle Points terms and conditions.

Stitch it reserves the right to co-operate fully with local, provincial, and federal government agencies in any investigation relating to any personal information (including private electronic communications transmitted on any Stitch It website) or any purported unlawful activities.

Stitch It reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual sale, merger or other transfer of the assets or shares of Stitch it or a division thereof, provided that the third party agrees to adhere to the principles expressed in this Privacy Policy and the information does not constitute all or substantially all of the assets being transferred.


Knowledge and Consent

Stitch It collects personal information about our customers only when our customers voluntarily provide it. The form of consent provided by an individual, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent, please contact Stitch It at 1-905-335-0922 or email us at Stitch It will inform you of the implications of withdrawing consent.

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes.


How We Protect Your Personal Information

Stitch It makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. Access to your personal information is restricted to selected Stitch it employees or representatives. In addition, Stitch it employs generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access.

While Stitch It uses commercially reasonable efforts to limit access to its vehicles and premises to authorized personnel, Stitch It cannot guarantee the confidentiality of information that is displayed on any shipment package or shipment label.


Location of Your Personal Information

Your personal information may be stored by affiliates of Stitch It outside of Canada, including in the United States. Regardless of where your personal information is stored the protections described in this Privacy Policy will be adhered to and you will be able to access and update your personal information as described below.


Retention of Your Personal Information

Stitch It retains your personal information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws.


Changes to this Privacy Policy

Stitch It reserves the right to modify this Privacy Policy at any time without notice. The Privacy Policy posted at any time or from time to time via this notice shall be deemed to be the Privacy Policy then in effect. Please be assured that Stitch It will only collect, use and disclose your personal information for the purposes identified in our Privacy Policy at the time your personal information was collected unless you otherwise consent.


Access and Updating

You may contact Stitch It at 1-905-335-0922 9am to 5pm ET or  to request access to, correct or update your personal information.


Contacting Us

In the event that you have any questions about Stitch Its’ Privacy Policy or if you have reason to believe that Stitch It has failed to adhere to this Privacy Policy, you may contact us by:


Write us at:


Privacy Officer

Stitch it corporate Offices
3221 North Service ER.,
Suite # 101
Burlington, ON
L7N 3G2

Attn: Online Customer Service

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